Real Leadership Requires Investment

Real Leadership Requires Investment

And not the financial kind of investment—investment in your team, in your colleagues, in that one co-worker you don’t really like very much. What does that look like? Bother to take the time. Notice what people around you are doing, saying, or not doing and saying....
Three Phases of Conflict…And How to Handle Them

Three Phases of Conflict…And How to Handle Them

How we handle conflict is absolutely hard-wired into us. Even when we achieve a level of awareness about that wiring that allows us to manage it more effectively, the base-line gut reaction to conflict is hard-wired. On one side of the spectrum, there are those for...
Communication 101: Building Trust

Communication 101: Building Trust

You ever met someone and had a feeling about them that you just couldn’t quite put your finger on? It wasn’t necessarily something overt that they did that caused you to put your guard up when dealing with them, but… still, there was “something”… We build trust...
Just Words… Or Are They?

Just Words… Or Are They?

There are probably some people out there who have an ability to hear suggestions of new behavior, and simply begin implementing it. We haven’t met them, but it’s possible they exist. Much more common are regular folks like us who need a little more intentionality...
Get Out Your Telescope

Get Out Your Telescope

It’s one of those really simple concepts that is incredibly easy to say, and much harder to do. At least, on any sort of consistent basis. For many of us. For some, it comes naturally. Look at things from the other person’s point of view. No, I mean REALLY. Stop. Put...